FAQs

OneNetbook T1 Crowdfunding FAQ

Product Specs

What's the battery capacity of T1?
With the 12000mAh/3.85V, 46.2Wh battery, T1 supports the media consumption for 6 hours, full-load working for 5 hours and full-load gaming for 2 hours. T1 features a 65W GaN charger that shortens charging time to 2.5 hours.
What are the details of the keyboard?
T1 supports all languages in system. The default physical layout of the keyboard is English, and no other language physical layout options are available for now. We only support QWERTY keyboard but you can use another keyboard connected by Bluetooth.
How is the keyboard working? Pogo pin interface is reserved at the bottom. T1 is designed to connect with the magnetic keyboard and use the keyboard as it's cover. (optional)
What are the details of the stylus?
The stylus pen we offer supports 4096 pressure grade and the screen of T1 supports 4096 pressure level. The stylus protocol supports MPP 2.5 and T1 is compatible with Microsoft Surface's stylus.
What's the screen brightness peak? The screen brightness peak is 350 nits.
What about the camera? Front, 2 megapixels. T1 does not have the back camera.
What about the TF card read / write rate? The reading and writing speed of TF memory card is more than 39 MB / s and 15 MB / s
What is the repairability of T1?
T1's Ram can't be upgraded but the battery or SSD is replaceable. You may remove the back of the device without ungluing to change these components. However, we won't recommend our users to disassemble the device during the warranty period.
What is the storage capacity of the SSD? Can SSD be upgraded? M.2 2280 port(NVMe),PCIe3.0x4,optional:512GB、1TB、2TB. SSD support upgrades, we won't recommend our users to disassemble the device during the warranty period.
What ports reserve in device?

3.5mm Audio Port*1、TF Slot*1,mini HDMI *1,USB-A 3.2*2, Full Function Type-C 3.2*1

Does the T1 notebook support thunderbolt? T1 does not support thunderbolt. Althernatively, it supports Typc C 3.2.

Campaign Related

How long is the campaign going to last? The campaign on Indiegogo will last for 30 days.
Do you have free shipping? We offer free shipping to almost every country in the world. Learn more detail here: https://onexplayerstore.com/pages/shipping-policy
When will you ship my order we will send all the orders by different batch in a month after the crowdfunding campaign is finished.
Which shipping method will you chose? we will chose the express courier to ship order, because we hope backers get delivery asap. (DHL,fedex,UPS ,aramx and so on)
Do I need to pay tax to get delivery? We can't guarantee to avoid tax, and the tax is on our customers based on their location. If your customs office noticed you to pay the tax and get package. Please do that:)
How much value will you declare for my package? If you need us to declare a different value of your package. You can drop us a quick note and we will help arrange that for you.

Warranty

How long for warranty service? 1 year
What is the warranty policy? T1 is entitled with 1 year warranty service, starting the date when the product is received. Learn more about the warranty here: https://onexplayerstore.com/pages/return-refund-policy
when I got the package. And I see that device was broken. What should I do?
We are sorry if that happened for the delivery. Please kindly take the video and images to show the damage status to us. We will check and help to solve it by sending you a new product of the same model or proceed with a full refund.
If I have a problem with my order/my product, what should I do? Please have your order number ready and contact us at crowdfunding@onexplayerstore.com. Our support team will take care of your questions. If it's the question about the product, you may need to take a take a short video and send it to us, so that we can better diagnose the problem.

 

You have successfully subscribed!
This email has been registered